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Ionizer Oasis Offers Free Shipping (up to $200) on all Water Ionizer Purchases! We ship to every country, free of charge. This is just one of the ways we enjoy saying "Thank You!" for being a customer with Ionizer Oasis!
In rare cases where shipping costs exceed $200, the customer must cover the excess amount.
Note: We are not able to ship to PO Boxes. If you enter a PO Box, we will have to contact you and ask for an alternate address!
We do our best to offer only the highest quality products and customer service. However, we also know that it can be difficult to decide on the right ionizer, and sometimes you just want to experience the effects of alkaline water before you make a final purchasing decision. That's why we offer a 60-day money-back guarantee on everything we sell!
If your shipment is completely unopened, you can return it within 15 days for a full refund.
If your shipment has been opened, but is still in "as-new" condition and you retain the original packaging, you can return it at any time within the first 60 days for a full refund, less an industry-standard 15% restocking fee. The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.
"As new condition" means the ionizer is not scratched, damaged or broken in any way and is returned in its original packaging with all the hoses, connectors, parts, manuals and DVDs etc.
To Make a Return, Simply:
1. Repack your machine with all of its components back into its original packaging.
2. Contact us at (888)-760-0902 to inform us of your return and find out the proper address to ship the unit.
Important: No return can be accepted without our prior authorization. Please call (888)-760-0902 to receive a Return Merchandise Authorization Number (RMA#) .
First and foremost, we only deal with reputable water ionizer manufacturers that have a proven track record of honoring all customer issues quickly and honestly. We wouldn't work with companies that didn't live up to our expectations. If you ever have any issues with the customer service of a machine that we sold you, please let us know immediately. That's important to us, and we'll try our best to help you out.
Depending on the particular manufacturer and machine being sold, each machine is covered by a different warranty from the manufacturer. Almost every machine we offer comes with at least a 5-year parts and labor warranty, however some machines are now being sold with lifetime warranties. It's important that you look into the particular warranty being offered on the machine you're interested in. If you can't find it, feel free to call us at 1-888-760-0902.
Most of these warranties cover all manufacturers' defects, as well as any problems which were not due to misuse or abuse of the product. Abuse can include using the machine in a manner not described in the user manual, or any problems due to dropping the unit or other carelessness.
All repairs are made in the USA. If the manufacturer cannot fix your specific machine, they will arrange to have a comparable replacement sent to you, which may include new or refurbished machines depending on the age of your unit and other circumstances.
All returns must be phoned in first to receive a Return Merchandise Authorization Number (RMA#) from the manufacturer.
Remember, if you ever have difficulties obtaining customer service from a manufacturer on a machine that we sold you, please let us know! We're committed to your satisfaction.