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Frequently Asked Questions

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Health-Related Questions:
How does Ionized Water affect athletes?
Can I cook with alkaline ionized water?
Why should I remove chlorine from my drinking and bathing water?
Does Ionized Water have any negative effects?
Why do some people get headaches and diarrhea when first drinking this water?
How much water should I drink and at what level when I first get the Water Ionizer?
Can a person become too Alkaline from drinking Ionized Water?
Is there anyone who should not drink Ionized Water?
How can an Ionizer treat skin rashes and acne?
Just what is the magic in a Water Ionizer?

Machine-Related Questions:
What should I do with my Ionizer if I'm going away for an extended period of time?
Do I need a plumber to install water ionizers?
What maintenance do water ionizers require?
What are some of the more harmful organisms and chemicals removed from water by these machines?
How do I change the filter?
Will my Ionizer fit my kitchen tap?
Why is ionized water expensive?
Mesh plates vs. flat, whats the difference?
What's your best pick if you were spending $1,000? $2,000?

Technical Questions:
What advantages does ionized water have over reverse osmosis or distillation?
What type of water can I use to produce ionized water?
How does a water ionizer work?
Is the ionizing water filter just another new, unproven fad?
Why can't I just drink water?
What can I use the acid water for?
How long does the ionized water stay alkaline?

Miscellaneous Questions:
How do I get support before, during, or after purchase?
How soon do you ship products?
How do I get my ordinary tap water once it's attached?

Health-Related Questions:

How does Ionized Water affect athletes?
In an extremely positive way, as you might expect. Blood oxygen levels will rise varying amounts with regular use of strong Ionized Water. This increases stamina, endurance and provides the muscles tissue and organs with high amounts of oxygen which the human body often lacks, even in athletes because of inadequate diets. If Professional and Amateur sports were to ever discover this, it would eventually become one of the most established benefits to athletes everywhere. That will happen, but acceptance of Ionized Water will take time.

Can I cook with alkaline ionized water?
Yes, in fact your food will taste better and your body will assimilate the nutrients more readily. You will notice the difference especially at the most alkaline settings (higher pH): your greens will be greener, rice fluffier, tea and coffee tastier.

Why should I remove chlorine from my drinking and bathing water?
Dr. Zoltan Rona, M.D. M.Sc. answers:
"Most people never give (the dangers of chlorine) a thought. After all, our elected public officials keep assuring us that chlorinated city tap water is completely safe for human consumption. Numerous scientific studies report that chlorinated tap water is a skin irritant and can be associated with rashes like eczema.

"Chlorinated water contains chemical compounds called trihalomethanes which are carcinogens resulting from the combination of chlorine with compounds in water. These chemicals, also known as organochlorides, do not degrade very well and are generally stored in the fatty tissues of the body (breast, other fatty areas, mother's milk, blood and semen). Organochlorides can cause mutations by altering DNA, suppress immune system function and interfere with the natural controls of cell growth.

"Chlorine has been documented to aggravate asthma" Several studies also link chlorine and chlorinated by-products to a greater incidence of bladder, breast and bowel cancer as well as malignant melanoma. One study even links the use of chlorinated tap water to congenital cardiac anomalies.

Anything you can do to filter tap and shower water that eliminates or minimizes chlorine would certainly be helpful and possibly curative for some immune system problems. The use of that source of water filtration devices is increasingly popular and affordable. Discuss their use with your health care practitioner".

(Dr. Zoltan P. Rona is author of "The Joy of Health" and "Return to the Joy of Health" and past president of the Canadian Holistic Medical Association.

Does Ionized Water have any negative effects?
Not that we know of, as long as it is used properly. Only the alkaline water should be consumed. NEVER DRINK THE ACIDIC WATER. We have never seen a single negative effect from Ionized Water, either alkaline or acidic, as long as it is used properly.

Why do some people get headaches and diarrhea when first drinking this water?
The Ionization process creates water molecule clusters that are half the size of regular water molecule clusters. This is why Ionized Water is sometimes referred to as "reduced water" because it has become reduced in size from a 12 water molecule cluster to 6 water molecule cluster. This makes the water much more hydrating because it flows through our body tissue more easily, thus pushing toxins out of our system. It is this detoxifying effect that sometimes gives people headaches and diarrhea and why there are multiple levels of strength on all of our Water Ionizers. All Water Ionizers should have more than one level.

How much water should I drink and at what level when I first get the Water Ionizer?
This will depend partly on what kind of shape you are in physically when you initially start drinking Ionized Water. For instance, if you have made a conscious effort to eat well and keep your body detoxified you can start drinking Ionized Water at about an 8 on the pH scale .

However, if you have been on medication for some time, or have had a poor diet of fast food, processed food, or a diet void of fresh fruits and vegetables, you may need to begin drinking Ionized Water on Level One. Start by drinking an 8 oz. glass of water slowly. If you do not feel any negative effects, try another glass later in the day. If you are fine with that, move up to the next level. The stronger you can drink Ionized Water, the better it is for you because the water is more Alkaline, more Detoxifying, and a stronger Antioxidant that provides your body with more Oxygen.

Can a person become too Alkaline from drinking Ionized Water?
People have been known to drink as much as 1 to 2 gallons of Ionized Water every day and gotten great benefit from it, and they have not become too Alkaline. On the contrary, one of the most common imbalances people have today that leads to health problems is that they are too acidic. Our body pH should be approximately 7.0 (measured through saliva or urine). The more acidic we are, meaning a 6.6 pH or lower, the greater opportunity we have provided disease to flourish in us. A low body pH creates an environment in our bodies which is conducive to diseases such as arthritis, cancer, etc to flourish. You can observe that people who are very sick always have a very low body pH. (Not blood pH, which is always stable around 7.4) The sicker they are, the lower the body pH. Diseases will further create this acidic condition in us in order to better thrive. In short, it is very difficult for us to become too Alkaline. We should always drink Alkaline Water.

Is there anyone who should not drink Ionized Water?
Yes. A person who suffers from achlorhydria should not drink alkaline water.  Achlorhydria refers to an abnormal deficiency or absence of free hydrochloric acid in the gastric juice, often associated with severe anemias and cancer of the stomach.

Furthermore, any person who falls under one of the following categories should consult his/her doctor or pharmacist prior to taking alkaline water.  (Use alkaline water according to your doctor's prescription):

1) A person who is a carrier of a chronic disease;
2) A person who has a disorder of the liver and bowels;
3) A person who is being treated under his/her doctor's prescription;
4) Children under 3 years of age

Some people must start by drinking very small amounts of Ionized Alkaline Water, such as 8 oz. of strength level 1 (one) Ionized Alkaline Water per day. This is especially true of the elderly who often have unfortunately allowed heavy metals and other toxins to accumulate in their bodies. Sometimes years of medication has accumulated in them. Children 3 years and younger should not drink Ionized Alkaline Water. They may only drink the purified water from the Ionizer. Children between the ages of 4 years and 12 years should only drink Ionize Alkaline Water at strength level 1 (one) and strength level 2 (two). Children between the ages of 4 and 12 years of age should never drink Ionized Alkaline Water at strength level 3 (three) or strength level 4 (four).

In addition to this, it's not advised to take medicine with alkaline water.  When taking medicine, use purified or filtered water.

How can an Ionizer treat skin rashes and acne?

Acid water kills bacteria and keeps our skin clean naturally.  It is also a natural astringent that will tighten as it cleans. It won't irritate skin like chemical based acne and rash treatments.

Just what is the magic in a Water Ionizer?

The 'magic' is really a simple process called electrolysis, or ionization, something your body has to do every day to make energy available. It is backed up by the high tech ability of micro-circuitry to maintain quality and regular output, plus the ability, through ionization, to remove harmful chemicals and retain beneficial minerals. This is why Sang Whang, author of "Reverse Aging" calls it REVERSE AGING WATER.

A custom designed motherboard controls all aspects of the process of ionization, including flow rate, water temperature, and a range of seven, customizable pH output settings.

Machine-Related Questions:

What should I do with my Ionizer if I'm going away for an extended period of time?
To prevent mold from growing inside the filters, here's what you should do.  Remove the filters from your ionizer and place them in a ziploc bag or plastic wrap.  Then place them inside of a refrigerator.

Do I need a plumber to install water ionizers?
No. They come with a diverter kit that fits all standard kitchen faucets, and installs easily in minutes. With some ionizers, you also have the option of connecting directly to the water mains. For this you probably will not need a plumber, since undersink kits are designed for anyone with household skills.

What maintenance do water ionizers require?
Every machine sold at Ionizer Oasis is fully automated and self cleaning.

What are some of the more harmful organisms and chemicals removed from water by these machines?
Chlorine Trihalomethanes, Suspended solids, Cryptosporidium, Parasites (cysts), Waterborne flu virus E-coli, Suspended solids, Organic compounds, Bacteria and Radioactive particulates.

How do I change the filter?

Open the front, grab the filter, press down a little, and pull it out. Run the system for a few minutes to clear away any loose charcoal.

Will my Ionizer fit my kitchen tap?
Your water ionizer comes with an adapter kit which will fit most traditional outlets but will not fit some of the designer taps which have pull out handles with a flexible hose. Give us a call and have a talk about your requirements before ordering.

It is actually simpler than most water ionizers and far simpler than a DVD player! You attach the sturdy diverter valve to your faucet, attach the supplied hose to the diverter, and the other end to the inlet valve. Another hose attaches to the ionizer to allow the astringent (acid) water out of the filter.

About 10% of all faucets do not have the standard screw thread that will fit the faucet diverter that comes with Water Ionizers. If you find the faucet diverter will not fit your sink, note what kind of faucet you have and take the faucet adapter to any hardware store and they will have the necessary parts you will need.

Why is ionized water expensive?
Frankly, it isn't. When compared with other units on the market, we have to say that our water ionizers are an exceedingly good value. Further, compared to bottled water solutions, it is both economical and environmentally acceptable.  The total cost per liter of ionized water produced is only $.17 for the average machine! 

Mesh plates vs. flat, whats the difference?
Mesh is the newer technology.  The mesh texture of the plate inflates the actual plate surface area so yes, a smaller mesh plate will have greater total plate surface area than a flat plate of the same size.

In most instances on our product comparison charts the mesh texture has been calculated in the total plate surface area. 

What's your best pick if you were spending $1,000? $2,000?
We can't answer that question in just a paragraph or two.  However, if you sign up for our FREE 5-Day Water Ionizer Crash Course, we'll try our best to walk you through it!

Technical Questions:

What advantages does ionized water have over reverse osmosis or distillation?
Unlike Reverse Osmosis (RO) and distillation, which remove all minerals leaving the water dead ionized water concentrates health-giving alkaline minerals like magnesium and calcium, after removing all harmful contaminants. Water from RO and distillation is very acid (pH 4.5-5.7) and so contributes to the over-acidity of our bodies. Alkaline water helps counteract acid / alkaline imbalance. Because RO and Distilled waters are mineral deficient and strongly acid, there are warnings from a number of physicians not to drink them on a sustained basis.

While RO and distilled waters are strongly oxidizing, alkaline ionized water is a proven powerful antioxidant, equivalent to fresh squeezed orange juice.

Having been completely demineralized, RO and distilled water are understandably -- flat tasting. The tastiness of water from our ionizers is one of their most immediate qualities: it brings delighted responses from everyone! Along with this go superior hydrating qualities.

Finally, let's compare the ongoing costs: In-home RO water is approximately 20% more expensive than ionized water. In-home distillation is 700-1000% more expensive than ionized water.

For people who are looking for the ultimate in pure, ionized water however, we actually recommend a system that begins with reverse osmosis, leads to a remineralizer, and ends with a water ionizer!


What type of water can I use to produce ionized water?
Regular tap water is best. Distilled water or water filtered by reverse osmosis does not have any minerals, therefore it cannot be ionized unless you use a remineralizing prefilter.

Water ionizers can be used with most well water. The two most common problems found in well water are hydrogen sulfide (rotten egg, sulfur smell) and high iron content. Both of these conditions can be remedied with the proper pre-filter (contact us). The mineral content of your source water directly effects the strength of ionized water you can produce. The more minerals, the stronger the ionization: higher alkalinity and higher antioxidant potential.

How does a water ionizer work?
Connecting directly to your faucet, a water ionizer uses a two step process. The first task is to filter out harmful components of the water: chlorine, trihalomethanes, phenols, sediment, odor, taste, organic waste, and bacteria of all kinds. The machine achieves this by the use of a multistage activated carbon filter containing tourmaline and coral calcium. Next, a small electrical charge is introduced into the water through platinum-coated titanium electrodes. The process of electrolysis that follows takes place in a patented chamber designed to separate the water into two streams of ionized water:
  
Positively charged ions gather at the negative electrode to create reduced water, which concentrates available alkaline minerals, such as calcium, magnesium and potassium from the source water. This alkaline ionized water is drawn for drinking and cooking, through the main stainless steel spout.
  
Negatively charged ions gather at the positive electrode to make oxidized water, which concentrates acid minerals such as nitrates, sulfides, chlorides, and fluorides from the source water. This acid ionized water has a myriad of external uses. It is discharged into the sink.

A range of pH settings from neutral to very alkaline or very acid is available at the touch of a button. The electrodes are cleaned in an automatic cleaning cycle.

Is the ionizing water filter just another new, unproven fad?
Water Ionizers have been in use worldwide for more than 20 years. The same concept has been used for home and industrial applications. In Korea, it has been approved by the Ministry of Health and Social Welfare. Millions are already in use in Japan.

Why can't I just drink water?
You certainly can, but if you're like us, you have never really got into the water habit because it was too much like a lead balloon. Ionized water from water ionizers is light water. It has a smaller molecular cluster and you can drink it all day.

You CAN just drink water and you will harvest some of the benefits we speak of, but it still can't penetrate your cells like alkaline, ionized water, and this is why ionized water with its bounty of negative oxygen ions is able to rid you of acid wastes in the cells. It can go where ordinary water cannot, and it has the ammunition to neutralize free radicals, the cause of cancer and aging. This is also the fundamental difference between water ionizers and so-called bottled anti-aging water. This water is 'live'.

What can I use the acid water for?
The acid water is a 'free' bonus. It is excellent for all manner of skin complaints. We use it as an astringent face wash last thing at night, we fill the fountain with it and at last the fountain doesn't go green in 3 days, it's excellent for hair care, acne, sores, bench top sterilization and more. Hardly a week passes without a call from a client who has found a new use for it.

We collect it in the sink and after rinsing our dishes we dip them into the acid water to sterilize them before putting them away. We also put it onto our pot plants because it closely resembles rainwater.

How long does the ionized water stay alkaline?
The Antioxidant (hydroxyl ions) will last approximately 18-24 hours.

The Higher pH (alkaline properties) will last approximately 1-2 weeks. The smaller molecule cluster size will last approximately 1-3 months.

Miscellaneous Questions:

How do I get support before, during, or after purchase?
Call our direct customer service line 1-888-760-0902, or email: info@ionizeroasis.com. We'll be happy to talk to you.

How soon do you ship products?
Generally within 3-5 days.

How do I get my ordinary tap water once it's attached?
The diverter has a lever which swaps your water flow from tap water outlet to alkaline water outlet. It has an incorporated aerator for your tap water.




 
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